Privacy Policy

Who we are

BidGenX ("we", "us", or "our") provides software for tender, proposal, and security-questionnaire preparation. This policy applies to the BidGenX marketing website, for which BidGenX is the data controller of personal data you submit. Use of the BidGenX application itself is governed by the agreement in place with your organisation and any product-specific data processing terms.

Data we collect

We only collect data you choose to provide, together with limited technical data needed to serve the site:

• Demo and contact requests. Your name, work email address, company, role, and any message you send through the demo form.
• Technical data. Standard server logs (such as IP address and browser type) generated by our hosting provider to deliver and secure the site.

We do not knowingly collect special-category data, and we ask that you do not include confidential or sensitive information in free-text messages.

How we use your data and our legal basis

We use the information you submit to respond to your enquiry, arrange demonstrations, and answer questions about the product. Where the General Data Protection Regulation (GDPR) or equivalent law applies, our legal basis is our legitimate interest in responding to business enquiries and, where relevant, taking steps at your request prior to entering into a contract. We do not use your data for automated decision-making or profiling, and we do not sell personal data.

Sharing and processors

We share personal data only with service providers that help us operate the site, under contracts that require them to protect it and use it only on our instructions. These currently include our cloud hosting provider and our transactional email provider, which delivers demo-request notifications to our team. We may also disclose data where required by law or to protect our legal rights.

International transfers

Our providers may process data in countries outside your own. Where data is transferred internationally, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or an equivalent recognised mechanism.

Retention

We keep enquiry data for as long as needed to respond to your request and to maintain a record of our correspondence, after which it is deleted or anonymised. Where we have an ongoing business relationship, we retain contact details until you ask us to stop or the relationship ends.

Your rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate data, erasure, restriction of or objection to processing, and portability. To exercise any of these rights, contact us at info@bidgenx.com. You also have the right to lodge a complaint with your local data protection authority.

Security

We apply organisational and technical measures appropriate to the risk, including encryption in transit, access controls, and tenant isolation within the product. No method of transmission or storage is completely secure, but we work to protect your data and review our controls regularly.

Cookies

This site uses only essential and functional storage. For details, see our Cookie Policy.

Changes and contact

We may update this policy from time to time; the "last updated" date above reflects the current version. For any privacy question or request, contact info@bidgenx.com.

Form abuse prevention

When you open the consultation form, Cloudflare Turnstile checks browser and network signals to help prevent automated submissions. This security check is separate from optional analytics. On submission, we check the email domain against personal and disposable-provider lists and query its mail records through Cloudflare DNS; the DNS query contains the domain, not your full address. A shared Redis service stores keyed hashes of network and recipient identifiers with counters that expire within 24 hours. We do not store your message in that rate-limit store. These checks do not verify employment or ownership of an individual mailbox.